Auto-Update System
PrimeConnect uses an automatic update system powered by Velopack, a modern application deployment framework. Updates are checked, downloaded, and applied seamlessly without any manual intervention required from you.
Here is how the auto-update process works:
- Startup check: Every time PrimeConnect launches, it contacts the update server in the background to check if a new version is available.
- Background download: If a new version is found, the update package is downloaded in the background while you continue working. No interruption to your workflow.
- Ready to apply: Once the download completes, PrimeConnect marks the update as ready. The update is applied the next time you close and reopen the application.
- Silent application: On the next launch, Velopack replaces the old application binaries with the new version. This takes just a few seconds.
Tip: You do not need to manually download or run an installer for updates. The entire process is automatic. Just close and reopen PrimeConnect when an update is ready.
Update Notifications
PrimeConnect provides clear visual indicators at each stage of the update process, so you always know what is happening:
- Status bar notification: When a new version is detected, the status bar at the bottom of the main window shows an “Update available” message.
- Account page details: The Account page shows the new version number and a download progress indicator while the update package is being fetched.
- Ready state: Once the download completes, the status changes to “Update ready — restart to apply”. The Account page also reflects this state.
These notifications are informational only — they do not interrupt your work or force you to restart. You can continue using PrimeConnect and apply the update whenever it is convenient.
Applying Updates
Once an update has been downloaded, applying it is straightforward:
- Close PrimeConnect — simply close the application as you normally would (click the X button or use File → Exit).
- Reopen PrimeConnect — the update is applied automatically during startup. You may notice a brief delay (a few seconds) while the new version is installed.
- Verify the update — check the version number on the Account page or in the title bar to confirm you are running the latest version.
Note: No manual installer, download, or admin permissions are needed to apply updates. The entire process happens within PrimeConnect's install directory, which is a per-user location that does not require elevated privileges.
Install Location
PrimeConnect installs to a per-user directory that does not require administrator rights:
| Contents | Location |
|---|---|
| Application files | %LocalAppData%\PrimeConnect\ |
| Data files (settings, databases) | %LocalAppData%\PrimeConnect\data\ |
| Log files | %LocalAppData%\PrimeConnect\logs\ |
The key design principle is that data files are stored separately from application files. When PrimeConnect updates, only the application binaries in the root directory are replaced. Your data in the data\ subfolder is never touched.
Tip: To quickly navigate to the install folder, press Win + R, type %LocalAppData%\PrimeConnect, and press Enter.
Reinstalling PrimeConnect
If you need to reinstall PrimeConnect — whether to fix a corrupted installation, reset to a clean state, or move to a new version — follow these steps:
- Download the latest installer from tryprimeconnect.com/download.
- Run the installer. It detects the existing installation and overwrites the application files. No need to uninstall first.
- Launch PrimeConnect. Your data, settings, operation history, and license information are fully preserved because they are stored in the separate
data\directory.
Reinstallation does not require administrator rights. The installer runs in user context and writes only to the %LocalAppData%\PrimeConnect\ directory.
Uninstalling
If you need to completely remove PrimeConnect from your computer, you have two options:
Option 1: Windows Settings
- Open Windows Settings (Win + I).
- Navigate to Apps → Installed Apps (Windows 11) or Apps → Apps & features (Windows 10).
- Search for PrimeConnect in the list.
- Click the three-dot menu (or select the app) and choose Uninstall.
- Follow the prompts to remove the application.
Option 2: Manual Removal
- Close PrimeConnect if it is running.
- Delete the entire
%LocalAppData%\PrimeConnect\folder.
Warning: Deleting the entire PrimeConnect folder also removes your data files (settings, operation history, and license data). If you want to keep your data for a future reinstallation, back up the data\ subfolder before deleting.
Data Preservation
PrimeConnect is designed with a clear separation between application code and user data. This architecture ensures that your important information is never lost during updates or reinstallations.
Here is exactly what is preserved and what is replaced during different scenarios:
| Scenario | App Binaries | Your Data |
|---|---|---|
| Automatic update | Replaced with new version | Preserved |
| Reinstall (over existing) | Replaced with new version | Preserved |
| Uninstall + reinstall | Removed, then new version | May be removed (back up first) |
The data that persists across updates includes:
- Application settings — your import behavior preferences, auto-create reference toggles, and all other configuration.
- Operation history — the complete record of all imports, exports, and delete operations you have performed, including rollback metadata.
- License information — your license tier, activation status, expiration date, and machine registration. You do not need to reactivate after an update.
- Saved field mapping templates — any custom import mapping templates you have saved.
Note: You never need to reactivate your license after an automatic update or reinstall (over existing). Your license data is stored securely in the data\ directory and is not affected by application binary changes.